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Gay Provence Quality Charter

All our partner members (hotels, B&Bs, holiday homes, restaurants) sign up to the Gay Provence Quality and Commitment Charter, which guarantees commitment to both quality services and a non-discriminatory mind-set. For internet users, the Charter guarantees a great holiday in Gay Provence recommended accommodation.

All our partner members have signed up the Quality Charter, which focuses on the following value:

1. Accuracy

Partner members of Gay Provence guarantee to provide  precise and highly accurate information about the establishment, services, activities and products they offer. They will provide Gay Provence with all the documentation needed to publish and promote their activities and products (description, photographs) on the Gay Provence website at www.gay-provence.org

2. Terms and conditions

Partner members of Gay Provence guarantee to provide full details of all booking, sales and cancellation conditions with respect to their services as well as information concerning refundable and non-refundable deposits.

3. Professionalism

Partner members of Gay Provence guarantee to reply to enquiries from customers transmitted by Gay Provence as quickly as possible and to the best of their ability. They also guarantee to inform customers immediately of any change in itinerary, services or prices.

4. Personalisation

Gay and gay-friendly partners of Gay Provence agree to display the Gay Provence logo in their establishment and have Gay Provence brochures and documentation available to customers.
 

5. Confidentiality

All information concerning client transactions is confidential unless by prior consent.
 

6. Ethics

Partner members of  Gay Provence guarantee to provide high-quality tourism, demonstrating respect for both people and places.

7. Evaluation

in line with its goal of guaranteeing quality, reliability, authenticity and warmth of welcome with respect to gay/gay friendly travellers, in our own organisation as well as in all the programs we offer, Gay Provence has implemented a Quality Charter with its partner members. All businesses signing the Quality Charter are subject to regular monitoring so as to ensure that they are continually striving to further improve the services offered.

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Our Promise

For travellers using Gay Provence we guarantee:

No discrimination whatsoever  and total confidentiality.

High quality, genuine, friendly offers on the Gay Provence website as well as in our guide.

Consideration of all customer comments and their communication to partner members.

For our partner members (tourism professionals) we promise to:

Increase the visibility of all those who commit to Gay Provence values.

Promote information exchange and method-sharing between members.